Warranty

Static Seat Posts, Stems, and Collars

Thomson warrants our Static Seatpost, Stem, and Collar to be free from defects in material and workmanship for three (3) years, from date of purchase, to the original owner.

This warranty does not cover damage from crashing, abuse, modification, or improper installation. Thomson defines abuse as using a product outside its intended design.

Handlebars

Thomson warrants our handlebar to be free from defects in material and workmanship for two (2) years, from the date of purchase, to the original owner.

This warranty does not cover damage from crashing, abuse, modification, or improper installation. Thomson defines abuse as using a product outside its intended design

Dropper Seat Posts

Thomson warrants our Elite Dropper Seatpost to be free from defects in material and workmanship for two (2) years, from the date of purchase, to the original owner. Thomson Elite Dropper posts are not user serviceable and may only be serviced by Thomson or a Thomson authorized service facility. Unauthorized service voids warranty.

Refurbished droppers carry a 12 month warranty on the cartridge only.

This warranty does not cover damage from crashing, abuse, modification or improper installation. Thomson defines abuse as using a product outside its intended design.

Warranty claims for all products require an original receipt from an authorized seller. Auction-based websites are not authorized sellers of new Thomson products. If you do not have your original receipt, warranty is from date of manufacture.

To register your new purchase or initiate an RM please select and complete one of the forms below.

Return Merchandise Authorization

If Thomson product is purchased through an unauthorized reseller, the unauthorized reseller must facilitate the warranty exchange. Auction-based websites are not authorized sellers of new Thomson products.

Register Your Product

THANK YOU for purchasing parts from Thomson. Fill out the form below to register your newly purchased Thomson item. Registration must be completed within six months of purchase. If Thomson product is purchased through an unauthorized reseller, the unauthorized reseller must facilitate the warranty exchange. Auction-based websites are not authorized sellers of new Thomson products.

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  • Example: 57999-1-5555, 154769
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